Manager Warranty

Company Generac Power Systems

Name Manager Warranty

Req # 65266

Employment Type Full Time

Shift 1st

At Generac, our people help make the world safer, brighter, and more productive. We are united by our efforts to inspire change for a better world; impact our people and community; influence and achieve positive results; and innovate the industry. Our shared goals allow people with diverse backgrounds and points of view to work together, bringing our global customers peace of mind through reliable products and exceptional support.

The Warranty Manager is responsible for leading a team to administer, warranty programs both domestically and internationally including extended programs. This role will clearly identify metrics for which to measure various warranty parameters in order to recommended improvement actions within the company. This will be an input to the Next Level Quality (NLQ) process. The Warranty Manager will have responsibilities towards strategic initiatives and programs to improve the warranty process and other processes within the organization.

Essential Duties & Responsibilities:

• Designs and directs the work of the teams for Warranty and GenService. Selects, coaches and develops staff. Sets clear expectations to inspire and motivate the team. Manages performance-- recognizing achievement, providing feedback and administering progressive discipline when necessary.

• Evaluate continuous process improvement of existing systems from top to bottom optimizing and improving the warranty process and other processes.

• Create and maintain warranty information, contracts and repositories as needed.

• Create and maintain metrics for gauging warranty data, impact and cost along with departmental performance. Utilize department analytics to guide the NLQ actions/improvements.

• Manage and expand the current extended warranties programs and required state licensing.

• Monitor warranty audit activities to ensure customer satisfaction and dealer compliance with service policy. May be used for service channel scorecards.

• Work closely with the Global Sourcing team on vendor financial recovery.

Minimum Qualification:

• Associates Degree in related field OR equivalent experience

• 5 years warranty or technical or customer service administration experience

• 3 years leadership experience

Preferred Qualifications:

• Bachelor’s degree (Business, Marketing, Project Management)

• Previous experience using SAP or equivalent ERP

Knowledge, Skills, and Abilities:

• Effective time management and prioritization skills in order to handle shifting priorities and workloads

• Experience with SAP or other ERP systems

• Proficiency in Microsoft Office Suite (e.g., Word, Excel, Outlook) to document, analyze and present metric data

• Ability to work independently and in a group setting

• Strong organizational skills

Great Reasons to work for Generac:

• Competitive Benefits: Health, Dental, Vision, 401k and many more

• Free onsite gym open Monday through Saturday for Generac employees

• We offer product loan (for up to 4 days) and discount programs

• Pride! When a storm strikes, Generac employees always rise to the occasion. Each time a storm hits, many employees volunteer their time with the customer support team or on the production line, while others go right into storm-affected areas to repair generators

• Make a positive impact. Generac has always been community-minded and dedicated to giving back. The company proudly offers a Volunteer Time Off program, inviting team members to participate in charitable volunteer opportunities on company time.

• We believe in having fun. From minor celebrations to major events, our employees balance their work by building a strong culture of teamwork and collaboration through a variety of occasions, including our Fun Days.

• We’re an inclusive company that celebrates differences and keeps equity and respect at the forefront

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”