Description

Job purpose

Perform all aspects of tasks associated with inside sales of products and services that meet the requirements of WPI customers.

Duties and responsibilities

• Take customer orders or quotes by phone, fax, e-mail, or walk-in
• Analyze orders for accuracy, cross reference by serial number, enter orders in to WPI system
• Quote overhauls and spares as required
• Assist in keeping work area neat and clean
• Receive stock orders into system
• Assist in updating files, books and customer information
• Available for callout after 6 months from hire
• Receive emergency orders from vendors and update customer orders
• Attend training classes to increase product knowledge
• File warranty claims with vendors
• Coordinate returns to vendors with shipping department
• Perform other duties as assigned

Qualifications

• Must have at least 2 years of previous experience
• Must High School Diploma or equivalent
• Some mechanical background or knowledge preferred

Knowledge, Skills, and Abilities

• Must meet goals and objectives set forth by the company
• Must have ability to maintain confidential information
• Must be computer literate and proficient in a Windows based environment
• Must be dependable and work independent
• Must maintain good client relations
• Must have the ability to effectively operate various types of office equipment (fax, scanner, printer copier, etc.)
• Must have the ability to effectively operate forklift

Qualifications

Behaviors

Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Functional Expert - Considered a thought leader on a subject Team Player - Works well as a member of a group

Motivations

Work-Life Balance - Inspired to perform well by having ample time to pursue work and interests outside of work Self-Starter - Inspired to perform without outside help Growth Opportunities - Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.