St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Practice Supervisor, Outpatient Rehab provides support for the medical practice and direction to the clerical staff. Responsible for efficient operation of the front and back office, including staff scheduling. Maintains filing system and end of month reports. Maintains expertise in computer billing system, coding and insurance requirements. Together with therapists, responsible for the successful operation of the practice.

JOB DUTIES AND RESPONSIBILITIES:

• Supervises/Coordinates activities of OP rehab Clinical/Clerical Support staff of the practice: Evaluations, Adherence to practice, policy/procedures, Schedules, Payroll.

• Provides support for providers, clinical and clerical staff. Arranges meetings and schedules appointments for the physicians. Maintains competence in Master Scheduling for patient visits.

• Actively participates in maintaining and/or improving quality improvement initiatives regarding Physician Billing computer system, patient satisfaction survey, staff evaluations and other QI problems. Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.

• Takes active role in facilitating team approach to functions within the department: Attends departmental meetings, Actively participates as a team member in resolution of problems as they are identified, analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisor for consideration.

• Handles all scheduling difficulties or special requests in a timely manner.

• Oversees all aspects of billing and financial management/Revenue Cycle in the medical practice to ensure compliance with all federal, state and local regulation along with Policies.

PHYSICAL AND SENSORY REQUIREMENTS:

Standing and walking six hours per day, up to two hours sitting at a time. Frequently uses fingers for typing, data entry, etc. Frequently uses hands. Occasionally uses upper extremities to lift up to 20 pounds; sometimes heavier. Very often stoops, bends and reaches above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near vision, peripheral vision and visual monotony.

EDUCATION:

Bachelors degree is preferred and/or a minimum of three to five years of experience in educational and/or administrative capacity.

TRAINING AND EXPERIENCE:

One to three years of similar experience. Experience with all medical office procedures and management. Knowledge of all medical terminology. Knowledge of most medications prescribed by physicians. Knowledge of computer systems. Knowledge of medical practice billing.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300+ outpatient sites. With annual net revenue of $3.5 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital.

SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

SLUHN has been named a Top Workplaces 2023 by the Morning Call. In addition, St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region, and in New Jersey. St. Luke’s is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be deemed a Top Workplace in 2023. In 2023, St. Luke’s was named one of America’s Best Employers for Women by Forbes. St. Luke’s was the only employer in the Lehigh Valley to be named to the list and was one of only two healthcare employers in Pennsylvania to receive the designation. St. Luke’s University Health Network is the top-ranked Lehigh Valley-based employer in Forbes Magazine’s ranking of employers in Pennsylvania.

Learn More Here. (http://www.slhn.org/About)