Job Description

We look for the type of person who can’t walk past a problem. When you find a bug or a recurring inefficiency, does it become your mission to ensure it won’t live to inconvenience another person? If you are nodding your head, this is the job for you!

At NES (NetSuite Engineered Support), we work across departments with individuals ranging from Database Engineers to Senior Directors of Engineering and one of our primary purposes is to suss out recurring issues under the Continual Service Improvement (CSI) process. This program serves Oracle at large by continually improving the effectiveness and efficiency of SaaS service delivery.In this role, you’ll encounter multifaceted duties and responsibilities ranging from internal team-facing non-technical communication to technical problem-solving and trend mapping. We love people who can come into the team and point out things we haven’t considered, who are independent, proactive problem-solvers but still thrive in team environments.

This role is based in North Ryde, Sydney, Australia and is a hybrid position.

Some of what we do:

· Own internal communication regarding critical issues in production environments

· Use our toolset to summarize, understand, call out, and learn from issues (some of the tools we use include Jira, ELK, Splunk, Confluence, Slack, Python scripting, and Excel)

· Conduct timely meetings and audits on events impacting our internal teams

· Identify areas for improvement in processes, procedures, monitoring, etc. among operational teams

· Work closely with engineers building the product to mitigate future or recurring issues

· Manage projects addressing moves to new technologies and report on progress

· Maintain and add to team documentation

What we love to see:

· Excellent written and verbal communication, conflict resolution, and meeting management

· Excellent troubleshooting skills

· Motivation to work quickly and accurately under pressure

· Data analysis experience with Excel, SQL, Python, ELK/Kibana, and/or Splunk

· Experience with databases, and/or Cloud Computing/OCI

What we like to see:

· Experience with software engineering, data centers, and/or networking

· Database knowledge (SQL, Oracle, NoSQL such as Cassandra or Redis)

· Scripting experience in Bash, Perl, Python, Ruby, or similar

· 3-4 years’ experience working in large-scale production ops environments providing mission critical services to customers (we’ve held titles such as Site Reliability Engineer, Service Delivery Engineer, Technical Support, Program Analyst, and many others)

· Experience in data and/or problem management roles

· Familiarity with service improvement methodologies like Agile, Six Sigma, or ITIL

Our group is global with members in USA; Czech Republic; Mexico; and Australia. Despite the distance, the team is a close-knit and collaborative group. Each member brings a unique skillset to create a robust and knowledgeable team. What will you bring to the table?

Career Level - IC3

Responsibilities

· Own internal communication regarding critical issues in production environments

· Use our toolset to summarize, understand, call out, and learn from issues (some of the tools we use include Jira, ELK, Splunk, Confluence, Slack, Python scripting, and Excel)

· Conduct timely meetings and audits on events impacting our internal teams

· Identify areas for improvement in processes, procedures, monitoring, etc. among operational teams

· Work closely with engineers building the product to mitigate future or recurring issues

· Manage projects addressing moves to new technologies and report on progress

· Maintain and add to team documentation

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer