Houseless Outreach and Resource Navigator

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Houseless Outreach and Resource Navigator

Salary

$21.56 - $28.99 Hourly

Location

Lincoln County, OR

Job Type

Full-Time

Job Number

24-31 (718)

Department

Health and Human Services

Division

BEHAVIORAL HEALTH

Opening Date

04/23/2024

Closing Date

Continuous

• Description

• Benefits

Position Summary

Your job in the department is to . . .

Assess the physical health, mental health, and social support needs of unhoused individuals supported by the Lincoln County Shelter Program. Provide services to those supported in the Emergency Winter Shelters and those identified through outreach efforts.

Your job also involves…

Providing navigational support for identified individuals (i.e., linkage, monitoring, advocacy, documentation), as needed.

Essential Functions/Major Responsibilities

Screening and Service Planning:

• Screen unhoused individuals for the social determinants of health, using tools identified by the HHS Department.

• Determine health and social support needs.

• Develop plans to address resources and support needs.

• Document findings according to procedures established by the County HHS Department.

  Linkage and Monitoring:

• Carry out the traditional functions associated with service navigation to include linkage, monitoring, and advocacy.

• Provide coaching utilizing motivational interviewing strategies to encourage individuals to register for and accept available services and supports.

• Assist individuals with Medicaid/Oregon Health Plan coverage application.

• Link/refer individuals to needed services using electronic platforms determined by the County HHS Department.

• Monitor, track, and report on the status and progress of identified individuals.

• Respond to referrals from health care providers or community partners to support people with economic, logistical, and other non-clinical barriers to accessing care.

Outreach:

• Assist in development and presentation of educational material for clients.

• Outreach by phone, online, or in-person to identify unhoused individuals who are not currently supported by existing resources.

• Participate in the annual Point in Time Count.

  Other functions:

• Maintain division productivity level standard as established for this position.

• Provide specialized services as needed; assist in providing training to new employees.

• Attend team meetings, participate in quality improvement projects, and attend trainings as needed.

• Collect data, as directed, that is relevant to the operation of shelter and outreach efforts.

Typical Qualifications

Minimum Education Level

High School Diploma / GED

Minimum Experience Level

Two- Three years

Specifics: Experience in a Health and Human Services setting working with marginalized or vulnerable populations.

Certifications

Certification(s) required (list specifics below)

Specifics: Must be able to obtain OHP Assistance Certification within six months of employment.

Driver’s License

Oregon Driver's License required

Specifics: within 30 days of hire.

Desirable Qualifications: Bilingual and/or bicultural competencies for the Latino population are preferred.

Substitution Note: Any satisfactory combination of experience, training and education which clearly demonstrates the ability to perform the work, as determined by the Health and Human Services Director.

Knowledge of:

• Needs of underserved and vulnerable populations.

• Health disparities and trauma informed service delivery.

• Basic HHS programs, community programs, and services available.

• Eligibility and enrollment rules and procedures and coverage options under Medicaid, OHP, or the Health Care Market Place.

Skill or ability to:

• Use initiative and judgement in carrying out tasks.

• Advocate for client needs.

• Screen individuals for social risk factors. Provide coaching and social support by utilizing motivational strategies to encourage individuals to obtain needed physical and mental health services. Link individuals to community resources as needed.

• Maintain client confidentiality in accordance with HIPPA and CFR-42.

• Build rapport and relationship with client necessary to assist in removing barriers and moving client toward client’s goals.

• Convey information, ideas, and facts both orally and in writing to supervisors, colleagues, and individuals, inside and outside the county, using language and a format the audience will understand.

• Utilize computers and other technology to communicate in written and verbal forms (e.g., word processing, texts, emails, spreadsheets, department-specific software).

• Effectively relate well with others, including supervisors, colleagues, and individuals inside and outside the county. Exhibit a professional manner in dealing with others and working to maintain constructive working relationships.

• Take personal responsibility for the quality and timeliness of work. Show up to work on time, and follow instructions, policies, and procedures.

Job Conditions and Physical Demands

WORKING CONDITIONS

Job Conditions: Normal working conditions. May be encountering unstable clients in their homes or community settings. This position works 12:00 to 8:00 p.m. October 1st through March 31st, and 8:00 a.m. to 5:00 p.m. April 1st through September 30th.

Work Location: Lincoln County

Travel: Travel regularly in county vehicle with clients.

PHYSICAL DEMANDS

The physical demands are typical of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical capability to handle high mobility demands and complex personal interactions.

• Physical Ability: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).

• Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability. Some tasks require the ability to perceive and discriminate sounds.

• Environmental Factors: Tasks are regularly performed with exposure to adverse environmental conditions, such as dirt, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.

  REASONABLE ACCOMMODATIONS

Lincoln County is committed to providing reasonable accommodations as required by the Americans with Disabilities Act (ADA). This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities, and essential functions expected of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Lincoln County offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision which is paid at 90% by the County and 10% by the employee. Other fully paid benefits include life, AD&D, long-term disability insurance. Other optional insurances are available. A 401K retirement plan is also provided. The County's current contribution rate is 11%.

Regular and Trial Service employees working between 20 - 39 hours per week on a regular basis are eligible for pro-rated employee benefits.

Agency

Lincoln County

Address

210 SW Second St. Newport, Oregon, 97365

Phone

541-265-4157 541-265-0375

Website

http://www.co.lincoln.or.us