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As a primary contact for Cash and Carry customers, the Retail Sales Manager is heavily involved in and provides friendly, courteous, and helpful customer service on a daily basis. The store manager is also responsible for the total operations of the store and performs various duties personally or through supervision of store employees.

The Retail Sales Manager has full responsibility for the financial performance of the store including product merchandising/stocking, expense control, and achievement of sales and profitability goals; Responsible for the Annual Operating Plan (AOP) and associated programs to deliver the desired sales and profit results; recruits, trains and develops employees. The Retail Store Manager ensures store adherence to all loss prevention procedures and performs Manager-on-duty functions, as well as any other duties or tasks required.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provide a store culture that focuses on both initiating and supporting outside sales calls as well as creating a strong, superior service culture within the store, creating an atmosphere of superior customer service that is focused on the company's mandate: great food, great food people and making it easy.

• Manage the monthly Profit and Loss (P&L) and assist in the Annual Operating Plan (AOP) budgeting process; maintain budgeted sales and profits, with a focus on increasing sales, managing shrinkage and providing full support to all of the area Territory Managers (TMs).

• Implement and supervise strict controls regarding inventory standard operating procedures (SOPs), cash, checks, credit, and other critical aspects of the business, ensuring that all staff complies with company policies, procedures and store SOPs. Responsibility also includes making certain that the facility is well maintained and is a safe environment for staff and customers.

• Monitor the auto replenishment function of the Point of Sale (POS) to ensure that the correct products and quantities are being delivered in a timely fashion, providing the IT team with feedback on all aspects of the POS and cash management systems.

• Determine marketing strategy and devise marketing plans and effective store strategies to improve sales; responsible for initiating and executing marketing events and programs.

• Working with the Company's HR department, actively advertise, recruit, interview, select, hire, orient, train, develop, and retain staff members.

• Responsible for continually monitoring the performance of all staff and conducting employee evaluations including follow-through on recommendations, training, and disciplinary actions, including but not limited to terminations, in consultation with the company's HR department, where appropriate.

• Supervise and provide the store management and floor staff with day-to-day direction including scheduling, outlining of store goals and sales and shrinkage targets, and the communication, understanding, and addressing of subsequent results.

• Review inventory control procedures at store including receiving, rotation, damage control, theft control, product dating, pricing and cashier accuracy.

• Perform and review accounting and control procedures including daily sales reports, daily cash register balancing, daily cash deposits, and inventory practices and accuracy.

• Perform monthly review at store to ensure compliance with standards of maintenance, organization of inventory, sanitation, security, safety, and overall operation and appearance of store, with a heavy emphasis on Safety.

• Implement, provide and monitor training programs and opportunities as necessary to increase employee knowledge base, productivity, accuracy, improved sales and profits, morale, motivation and other significant factors.

• Actively communicate with the store staff about all merchandising and marketing programs and oversee the execution and follow-up reporting of such programs.

• Adhere to and communicate, and fully support and enforce all policies, processes, and procedures of the Company.

• Ensure that the facility is well maintained and is a safe environment for staff and customers.

• Other duties and responsibilities as assigned or required.

SUPERVISION :

• Responsible for supervising 10 direct reports that include stockers, cashiers, keyholders and 1 Assistant Manager

RELATIONSHIPS

• Internal: This role will interact with Territory Managers, Sales Leadership that include Vice President of National Sales VPNS, Vice President of Local Sales (VPLS), Regional Sales Manager (RSM), District Sales Manager (DSM) and Market President. Interaction will also include Inventory Control, Warehouse and Transportation Leadership as well as Human Resources, Finance and Payroll.

• External: Manage the relationship with vendors, contractors and customers.

WORK ENVIRONMENT

• Onsite : The associate in this role is expected to perform assigned responsibilities inside US Foods office-based environment.

MINIMUM QUALIFICATIONS

• Must possess strong planning and solid organizational skills.

• Must exhibit the strong desire and ability to deliver superior customer service, and build professional relationships with the client base, maintaining a strong, consistent customer focus.

• Must possess the ability to think quickly and critically, make good, solid business decisions; demonstrate good common sense; and have the ability to think logically.

• Must maintain excellent leadership skills, be highly motivated and self-driven, and possess solid communication and conversational skills and negotiation skills.

• Must maintain the adaptability and the willingness to assist in accomplishing the job every day, ensuring that everything necessary is completed to offer the customer fast, easy and efficient, and professional service.

• Must maintain strong business awareness and an ability to review and interpret financial data. Must have the ability to work a flexible schedule that may include early mornings, late evening, holidays and/or weekends.

• Must possess and exhibit competency and proficiency with computer applications and Microsoft programs.

• Minimum 3 years’ experience in retail work environment required.

• Must have at least 1 year of management experience

EDUCATION

• Bachelor's Degree or equivalent work experience required.

• A degree in Business Management, Supply Chain/Wholesale Management, or Accounting / Finance strongly preferred.

CERTIFICATIONS/TRAINING

• N/A

LICENSES

• N/A

PREFERRED QUALIFICATIONS

• Bachelor's Degree or equivalent work experience required.

• A degree in Business Management, Supply Chain/Wholesale Management, or Accounting / Finance strongly preferred.

PHYSICAL QUALIFICATIONS

• Standard required physical activities including length of time performing each activity.

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND: FREQUENTLY

WALK: FREQUENTLY

DRIVE: NEVER

SIT: OCCASIONALLY

LIFT

1-10 lbs (Sedentary): FREQUENTLY

11-20 lbs (Light): OCCASIONALLY

21-50 lbs (Medium): OCCASIONALLY

51-100 lbs (Heavy): OCCASIONALLY

Over 100 lbs (Very Heavy): NEVER

CARRY

1-10 lbs (Sedentary): OCCASIONALLY

11-20 lbs (Light): OCCASIONALLY

21-50 lbs (Medium): OCCASIONALLY

51-100 lbs (Heavy): NEVER

Over 100 lbs (Very Heavy): NEVER

PUSH/PULL 1: FREQUENTLY

CLIMB/BALANCE: NEVER

STOOP/SQUAT: OCCASIONALLY

KNEEL: OCCASIONALLY

BEND: FREQUENTLY

REACH ABOVE SHOULDER; OCCASIONALLY

TWIST: OCCASIONALLY

GRASP OBJECTS 2: FREQUENTLY

MANIPULATE OBJECTS 3: OCCASIONALLY

MANUAL DEXTERITY 4: FREQUENTLY

1 (Push/Pull: Dolly, cartons and boxes)

2 (Grasp Objects: Boxes and cartons)

3 (Manipulate Objects: Boxes and dolly)

4 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

EOE* Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status*

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US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.

US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Privacy Rights Act of 2020, and its policy may be found here (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/USF_CCPA_policy.pdf) .

US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.

EEO is the Law poster is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

EEO is the Law poster supplement is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Pay Transparency policy statement is available here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-873-2468. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.