JOB REQUIREMENTS: Discover. Achieve. Succeed. #BeHere Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. This job is REMOTE. FTE: 1.000000 Shift: Shift 1 Available schedules: 7a-330p or 930a-6p Job Summary: The EPEC Intrday Coordinatorais responsibleafor monitoring service and staffing levels in real-time, ensuring that calls are being answered within service level goals. Major responsibilitiesaof this positionaincludeamonitoring andaanalyzingaincoming call volumes and service levels,amonitoringastaff adherencearates,aand ensuring proper staff skilling/queueing based on the information gathered. This individual is also responsible for researching causes of underperformance, identifying areas of improvement within the workforce management strategy, andaadjusting agent schedules to meet the EPEC service standards.aThis individual will need to possess a high degree of analytical skills, independent decision making, and organization. EXPERIENCE DESCRIPTION: Two (2) years prior customer service, call center, or workforce management experience required. Prior experience with workforce management tools (e.g., Cisco Finesse, Calabrio, IEX, Verint, Aspect) preferred. Prior experience using call center phone systems, multiple practice management platforms, or physician scheduling software preferred.EDUCATION DESCRIPTION: High School Diploma required. Bachelor\'s Degree in Business, Human Resources or a related field preferred. SPECIAL SKILLS DESCRIPTION: Ability to function in high stress environment where interruptions are frequent. High attention to detail. Thinks quickly and uses appropriate judgment. Demonstrates diplomacy and patience while interacting with colleagues. Demonstrates basic understanding of data analysis. Possesses excellent verbal and written communication skills. Proficiency with computers (use of multiple monitors in facilitation of workflow management, Microsoft Excel knowledge, Call Center software systems knowledge). Perks & Benefits at Froedtert Health Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following: Paid time off Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities Academic Partnership with the Medical College of Wisconsin Referral bonuses Retirement plan - 403b Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics Employee... For full info follow application link. We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. As a federal contractor/subcontractor, we take affirmative action in employment based on race, sex, disability and status as a protected veteran. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/126A05A3CDEF4A41