Job/Position DescriptionOpen to all HHSC Employees*Texas Health and Human Services commission (HHSC) seeks highly qualified candidates to fill the Supervisor I within the Access and Eligibility Services (AES) Department Eligibility Operations Integrity Support Services (ISS) Appeals and Mitigation. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its core values of commitment, family, innovation, inclusion, and excellence with a goal of delivering best-in-class customer service to customers and stakeholders. Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work ethic and a desire to help others. AandM TW Supervisor I Performs highly complex administrative and supervisory eligibility program work. Supervises a unit of eligibility advisors and/or clerical staff responsible for processing appeal requests, representing the agency during the Fair Hearing Process, and determining eligibility for Texas Works programs. Assigns and supervises the work of others. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. Job requires detailed oriented individuals with the ability to apply complex policies and procedures. This position may require up to 30% of travel.Essential Job FunctionsAttends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal. Reads cases and provides policy interpretation. Prepares management reports, analyzes information to keep management informed, and responds to issues. Plans, coordinates, and monitors service delivery in assigned area to ensure effective and efficient program operations with high volume activities in all areas. Interprets policies, procedures, rules, regulations, or standards to others (for example, staff, applicants, clients, providers, vendors, the public, and community organizations). Analyzes and effectively redistributes the workload to have a positive impact on timeliness, accuracy, and meeting program goals and expectations. Develops and maintains working relationships with others (for example, agency staff or representatives of community resources, other state agencies, federal agencies, or the public). Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon. Must be able to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines.Registrations, Licensure Requirements or CertificationsN/AKnowledge Skills AbilitiesKnowledge of: and#149; Local, state, and federal laws and regulations related to agency programs.and#149; TANF, SNAP, and/or medical eligibility programs, including Medicaid for the elderly and people with disabilities, pregnant women, families, and/or children. English language, such as vocabulary and grammar, required for documenting coaching notes, meeting notes, and performance improvement.Ability to:and#149; Establish and maintain effective monitoring systems.and#149; Develop and evaluate administrative poli https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=604589 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.