This is an IN-OFFICE role located at: 100 Throckmorton Street, Fort Worth, TX 76102

BENEFITS ELIGIBILITY -> DAY ONE

WHO YOU ARE:

Do you enjoy being a resource? Do you enjoy helping customers? Do you take initiative to solve problems by gathering information and evaluating options? Do you have a track record of maintaining quality standards?

ABOUT US:

iATS Payments by Deluxe ( http://home.iatspayments.com/ ) was designed and purpose-built for nonprofits. We believe in the power of nonprofits to change the world. iATS payment solutions are aligned closely with nonprofit's unique needs. We want to see our clients succeed. Our purpose is to provide the reliable payment processing you need to accelerate your mission and help you enact positive change.

Follow us on LinkedIn: http://www.linkedin.com/company/iats-payments/posts/?feedView=all

RESPSONSIBILITIES:

The Customer Care Specialist is an essential part of the Operations Team. You will provide front-line support to our clients answering inbound calls and emails to resolve issues at an advanced level. We take pride in working as a team to provide the highest levels of "white glove" customer service that we have become known for!

• Manage inbound calls and email support cases to the point of resolution

• Resolve inquiries, complaints, technical troubleshooting, and requests for account information

• Deliver timely resolution, provide regular and meaningful updates to invested parties

• Collaborate with cross functional departments and merchant acquirers to research and resolve issues and/or recommendations for product enhancements

• Adapt and utilize various internal computer applications and acquirer tools to research account inquiries, identify and prioritize relevant information, and make appropriate recommendations

• Diagnose and resolve technical issues which may include internet connectivity, clearing internet cache history, website functionality, password reset issues, and remotely guiding clients through the iATS portal and associated reporting

BASIC QUALIFICATIONS:

• Education | Experience: HS/GED AND 4 years of relevant experience; OR Associate's Degree AND 2 years relevant experience

• Experience developing communication processes and procedures to facilitate the exchange of information among internal and external customers

• Possess a working knowledge of internal application systems

• Must be 18 years of age or older

PREFERRED QUALIFICATIONS: (desired but not required)

• Education | Experience: Associate's Degree AND 2 years relevant experience

• Salesforce experience

• Possesses proven leadership skills, excellent organizational skills, and is comfortable communicating with all levels of management

• Internal candidates must be meeting or exceeding all KPI’s and have excellent attendance record

Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. EOE/Minorities/Females/Vet/Disability

Please view the electronic EEO is the Law Poster (https:////www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com .