About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homep Overview and Responsibilities

Job Summary We are seeking a dedicated Customer Service Technician to join our team. In this position, you are responsible as needed for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources. In the State of CO this position pays between $17/hr-$23/hr depending on related experience (Co Springs $20-$23 & Denver-Lakewood-Westminster $20-$23.50). In office work, field work and after h

Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) Adheres to company policies and procedures in regards to using personnel protective safety equipment Assists with updating respiratory grid Available for on-call assignments as needed Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc. Coordinates verification of Medicare, Medicaid, and private insurance coverage information Delivers, sets up and maintains equipment at the delivery address using company vehicle Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations Educates the patient and/or caregiver on the safe use and maintenance of the delivered items Maintains assigned company vehicle in a clean and safe working condition Maintains referral log Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork Monitors office supplies Observes additional needs that the patient may have and reports same during morning meeting Prepares CMNs/SOPs for Sales Reps and documents on tracking log Prepares complete and accurate files for Billing Department Prepares tickets for daily routes Provides service for walk-in patients Reports equipment hazards and/or product incidents as required Works with location personnel to coordinate deliveries Performs other duties as assigned Travel Travel via company vehicle required to patient's homes for set-ups and reoccurring delivery Qualifications

Employment is contingent on Background investigation (company-wide) Drug screen (when applicable for the position) Valid driver's license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience High school diploma or GED equivalent, required Preferred Education and/or Experience Experience with medical equipment, preferred One year of related work experience, preferred Medical terminology, preferred Skills and Competencies Accurately perform simple mathematical calculations Effectively communicate in English; both oral and written Interpret a variety of communications (verbal, non-verbal, written, listening and visual) Maintain confidentiality, discretion and caution when handling sensitive information Multi-task along with attention to detail Self-motivation, organized, time-management and deductive problem solving skills Work independently and as part of a... For full info follow application link.

Employer Females, and Individuals with Disabilities

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association