Description:

Deployment Technician on Desktop engineering team General tasks and responsibilities will include: • Unbox, assemble, configure and deploy Apple devices throughout the System • Troubleshoot and resolve macOS, iOS, iPadOS devices, sleds and peripherals, with the ability to identify and proactively resolve ongoing device issues • Providing direct, over the phone or remote troubleshooting of end-user devices to resolve issues in a timely fashion. • Required to travel to the various facilities within the five boroughs to deploy Apple devices and provide onsite support as needed during the deployment phase • Where and when restoration activities are beyond the scope, escalate within the End User Innovations team to have the issue resolved • Use diagnostic tools to troubleshoot problems associated with network connectivity; workstation hardware or software and applications; leveraging tools capabilities and methodologies to load, copy and customize operating system configurations • Performs work in compliance within specified warranty requirements and returns defective equipment or parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory • Accurately and promptly record deployment checklist, documentation, release forms, asset information work logs and other deployment activities in the appropriate system with the date, time and activities summaries • Maintains, follows, and consistently demonstrates a general knowledge of EITS and New York City Health + Hospitals guidelines, processes, practices, and procedures • Ensures that there is enough support to clients and provide friendly customer service to end-users and for the project implementations • Prepared and willing to do any other reasonable instruction or task on time and correctly • Managing time efficiently, effectively, set priorities appropriately, schedule calls, able to maintain professional demeanor under stress and operates within the standard operating procedures • Adhering to attendance and timesheet policy standards

Skills:

Deployment, imaging, ios, Ipad Deployment, MacOS, Troubleshooting, windows, cloud, ms office suite, desktop deployment, desktop software, windows 10, customer service oriented, Support, Technical support

Top Skills Details:

Deployment,imaging,ios,Ipad Deployment,MacOS,Troubleshooting,windows,cloud,ms office suite

Additional Skills & Qualifications:

The IT Technician works under the direction of the Assistant Director and/or Director and is responsible for assisting with IT desktop and laptop (including scanners, monitors, keyboards and mice). The IT Technician’s day -to -day activities associated with the delivery of IT and administrative services within EITS. The IT Technician will also be responsible and accountable for management of hardware deployments and inventories in his/her care by following the process provide. General Tasks and Responsibilities Will Include: • Point of contact for end-user’s assistance to receive technical support for desktops, printers, scanners, devices and equipment • Responsible for day to day technical support and timely resolution of end-user’s desktop related issues, incident tickets and optimal restoration solution provided to end-users • Providing direct, over the phone or remote troubleshooting of end-user desktop, equipment, application, device communication and connectivity issues in a timely fashion • Imaging, Installing, diagnosing, repairing, maintaining, and upgrading desktop, devices, equipment, software applications and operating system • Supporting all hardware and software Add, Change, Move, Install, Imaging, Upgrade of desktops, printers, scanners, devices, equipment and ensure optimal performance of the end-user workstations • Ensuring desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems to help minimize end-user’s downtime • Where and when necessary perform restoration activities working with other team’s access teams • Escalates issues/problems to proper tier 2, tier 3 support team members and vendors as the case may be • Performs general preventative and remedial maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.