Job Requisition ID #

24WD78010

Position overview

Autodesk Customer Technical Success is looking for trusted advisors to help our Enterprise customers optimize their product investment and achieve measurable business outcomes.

If you've a customer-focused approach to building strong relationships with Enterprise customers, you might be just who we need to help drive our customer success plans.

We are looking for a professional with Infrastructure experience, supporting a broad range of technologies in large-scale enterprise environments. You will work closely with existing and future Major Accounts across EMEA.

You will join the Customer Technical Success (CTS) group within Customer Success – a team that values professional development and rewards consistent engagement.

This role is hybrid - you can use our office spaces but are not forced to come in a specific amount of days per week. You might be required to attend an office-based meeting or workshop.

For larger Accounts, some travel is required to visit and engage with our Customers.

Responsibilities

• Deliver technically guided presentations and lead discovery calls to uncover customer needs

• Developing packaged service offerings to increase customer success and new product adoption

• Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and implementing activities in customer success plans

• Demonstrate thought leadership and product expertise to help customers achieve results identified in customer success plans

• Technical assistance and recommendations for Enterprise Customers based on data analytics

• Taking a problem management approach, find opportunities for improvement initiatives

• You'll be assigned to several customers and will work together with an account team, and you will also collaborate with other accounts providing your expertise

• Create/own and maintain Technical Success Action plans for your Accounts, including value and customer outcomes

• You will report to a TAS Manager within the EMEA TAS Team

Minimum Qualifications

• Bachelor's degree in Civil Engineering, or equivalent experience

• 3 - 5 years Civil Engineering, Infrastructure, Geospatial technology, or related industry experience

• Advanced knowledge of Autodesk infrastructure solutions including Civil 3D and Infraworks

• Additional knowledge of Revit, ACC, Navisworks, Recap, Inventor, BIM 360 services, Vault and competitor products is a strong benefit

• Demonstrated Design experience in civil engineering projects

• Interested in keeping up with industry trends and processes in a cutting-edge environment

• Demonstrated ability to build and maintain strong relationships with enterprise customers

• Ability to convey complex technical details coherently to a live or virtual audience

• Demonstrated interest to learn new skills and technologies

• Fluency in English and French required, any other additional European language

• Team player who enjoys supporting and working with other members of a shared responsibility team

• You don't wait for work to present itself

Preferred Qualifications

• Technical consulting experience and/or technical project delivery experience with large, demanding customers

• Experience with Revit & ACC is very beneficial

#LI-EL1

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Not quite ready to apply? Join our talent community (https://flows.beamery.com/autodesk/tc-signup) to stay up to date on new job opportunities and the latest Autodesk news.