Overview

Work Where it Matters

Pegasus Aviation Services, an Akima company, is not just another aviation contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Pegasus, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , Pegasus provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , Pegasus delivers efficient, flexible, and safe aviation services as it supports domestic and international passenger and freighter airlines.

As a Pegasus employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Job Summary:

The RSA CSR is responsible for interfacing directly with the station management of specific customers to ensure that service level expectations are properly communicated and performed by Pegasus Ramp staff. The RSA CSR will be responsible for other duties as assigned or necessary.

This Lead position will report to the RSA Supervisor on duty but will be overseeing the provision of services to customers as assigned.

Responsibilities

Job Responsibilities:

• Responsible for day-to-day interface with assigned customer’s staff.

• Ensure that outstanding customer service is provided and maintained for assigned contracts.

• Provide leadership and training to Pegasus RSA staff.

• Safe and efficient operations of all ramp service activities.

• Miscellaneous duties as assigned by RSA Supervisor or other Pegasus management as necessary.

Qualifications

Minimum Qualifications:

• Be at least 18 years of age.

• Possess a valid driver’s license.

• Must be willing to work in inclement weather.

• Must possess excellent communication skills.

• Ability to lift 60 pounds comfortably.

• Able to fluently read, write, speak and understand English.

• Ability to work under stressful situations and tight time constraints.

• Self-motivated, team player.

• Required to work nights, weekends, holidays, and varying schedules.

• Language Skills:

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Write routine reports and correspondence.

• Speak effectively one-to-one and before groups of customers or employees of the organization.

• Math skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Reasoning Abilities:

• Apply common sense understanding to carry out instructions furnished in written, oral, diagram form.

• Deal with problems involving several concrete variables in standardized situations.

• Physical Demands:

• The RSA CSR on occasion may lift or move with help up to 200 pounds, and/or more frequently lift or move 70 to 100 pounds, and constantly lift or move up to 50 pounds the RSA CSR is regularly required to use hands, talk, hear, bend, stoop, kneel, and is frequently required to stand, walk. The RSA CSR may be required to climb, sit, and balance.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.

• The RSA CSR is usually working outside and is exposed to all types of weather conditions with a seasonal range of temperatures which include rain, snow, wind and extreme temperatures.

• The noise level in the work environment is usually moderate but can vary dramatically depending on location and time of day. Use of provided hearing protection or acceptable alternative is required.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).

Job: Aviation

Travel: None

Organization: Pegasus Aviation Services

Clearance: Not Applicable

Work Type: On-Site

Remote: No

ReqID: 2024-9010